Because the nature of the work, refunds are generally not available. If there is a void of contract, a refund may be provided for the uncompleted work, minus the non-refundable retainer (25% of project).
Refund requirements
The following criteria must be met to qualify for a refund:
- Service must not be provided
If the conditions listed above are not met, we reserve the right not to issue a refund.
Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
hello@rochelleserna.com
This document was last updated on February 18, 2023
